Privacy Policy

Last Updated: 14 June 2025

1. Introduction

Combustion & Control Service, LLC (“CCS,” “we,” “us,” or “our”) is a Utah-based mechanical contractor and parts supplier that installs, maintains, and audits industrial steam and hydronic systems while operating an online store for critical boiler components. We respect your privacy and are committed to protecting the personal information you share with us—whether you visit fireispower.com or interact with our technicians and support staff by phone, email, or onsite. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Who Controls Your Data

Combustion & Control Service, LLC
1960 Milestone Dr, Suite D
Salt Lake City, UT 84104, USA (combustionandcontrolservice.net)
Phone: +1 801-280-6102
Email: privacy@fireispower.com

3. Information We Collect

a. Information you provide directly

Contact forms, quote requests, and service tickets (name, company, email, phone, project details).
Account and login data for our customer portal or support knowledge base.
Order and warranty details when you purchase parts online (billing/shipping address, items ordered, Stripe payment token—never full card details).
Comments you leave on blog posts or product pages.
Files or images you upload (e.g., site photos for a combustion audit).

b. Information we collect automatically

IP address, device identifiers, browser type, and operating system.
Usage data such as pages visited, referring URLs, and time spent on the Site (via first-party cookies and Google Analytics).
Log data from our servers and security firewalls (e.g., failed-login attempts, spam-filter verdicts).

c. Information from third parties

Payment verification from Stripe.
Delivery status updates from carriers and drop-ship partners.
Public-profile images from Gravatar if you comment while logged into WordPress.

4. How We Use Your Information

We process personal information to:

Fulfill contracts – schedule service calls, ship parts, handle returns, honour warranties, and provide technical support.
Improve safety and performance – diagnose system faults, conduct audits, and track energy-efficiency upgrades.
Operate and secure the Site – administer logins, prevent fraud and spam, manage cookies, and maintain backups.
Market responsibly – send newsletters, product alerts, and event invitations when you have opted-in (you may unsubscribe at any time).
Comply with law – meet tax, export-control, safety, and bookkeeping obligations.
Legitimate business interests – analyse traffic patterns, evaluate ad campaigns, and refine content, provided such interests do not override your rights.
Obtain consent – for any purpose that is not covered by the grounds above.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember language preferences, measure site performance, and embed third-party media (e.g., YouTube burner-demo videos). You can block or delete cookies through your browser; essential cookies are required for checkout and secure login. Google offers an opt-out browser add-on for Analytics.

6. Embedded Content & External Links

Product pages may embed videos, images, or PDFs hosted on external platforms such as YouTube, Vimeo, or manufacturers’ sites. Embedded content behaves as if you visited the third-party site directly; those parties may collect data according to their own policies. Our Site may also link to installation manuals or regulatory documents; we are not responsible for third-party privacy practices.

7. When We Share Your Information

We disclose personal data only as necessary:

Service providers – secure hosting, cloud backups, email marketing, analytics, and spam-filtering.
Payment processor – Stripe receives payment data to authorise transactions.
Logistics partners & OEMs – fulfilment, drop-shipping, and warranty claims.
Professional advisors & regulators – auditors, accountants, insurers, OSHA, or export-control authorities.
Legal compliance – to respond to subpoenas, court orders, or lawful requests by public authorities.

We do not sell or rent your personal information.

8. Data Retention

Orders & invoices – retained for at least 7 years for tax and warranty purposes.
Customer-portal accounts – stored while the account remains active; deleted 30 days after written closure request, unless we must retain backups for legal reasons.
Comments – kept indefinitely so follow-up comments can be approved automatically.
Analytics logs – anonymised or deleted after 26 months.
Marketing lists – kept until you opt out or we cease sending messages.

9. Security Measures

We employ HTTPS encryption, PCI-compliant payment flows, server hardening, regular vulnerability scans, strict password policies, role-based access controls, and 24/7 monitoring to reduce risk. No method of transmission or storage is 100 % secure; however, we follow industry standards to protect your data.

10. International Data Transfers

Our servers, offices, and primary service providers are located in the United States. By using our Site or providing information to us, you acknowledge that your data may be transferred to—and processed in—countries outside your own, which may have different data-protection rules.

11. Your Rights

Depending on your jurisdiction (e.g., EU GDPR, UK DPA 2018, California CCPA/CPRA), you may have the right to:

Access the personal data we hold about you.
Correct or update inaccurate information.
Request deletion, restriction, or objection to certain processing.
Receive a portable copy of your data.
Opt out of marketing communications and certain cookie categories.
Lodge a complaint with your local supervisory authority.

To exercise any of these rights, contact us using the details in Section 2. We will verify your identity before fulfilling requests.

12. Children’s Privacy

Our services are intended for a professional and industrial audience. We do not knowingly collect information from children under 16. If you believe a child has provided personal data, please notify us so we can delete it promptly.

13. Do Not Track Signals

We do not alter our data-collection practices in response to browser “Do Not Track” signals, but you may use other tools (e.g., cookie blockers) to control tracking.

14. Automated Decision-Making

CCS does not rely on automated decision-making that produces legal or similarly significant effects. Analytics segmentation is limited to improving user experience and measuring marketing performance.

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, legal requirements, or our business practices. The revised version will be posted on this page with a new “Last Updated” date. Material changes will be announced through a prominent notice on the Site or by direct email to registered users.

16. Contact Us

Questions, concerns, or requests regarding this Privacy Policy should be directed to:

Privacy Officer
Combustion & Control Service, LLC
1960 Milestone Dr, Suite D
Salt Lake City, UT 84104, USA (combustionandcontrolservice.net)
Phone: +1 801-280-6102
Email: privacy@fireispower.com

Thank you for trusting CCS. We remain dedicated to delivering reliable steam and hydronic solutions while safeguarding your personal information.